Cancel or pause your Factor subscription hassle-free
With Factor, you can easily skip a week if it's inconvenient or you're on vacation. All you have to do is pause your subscription before the weekly deadline, which is every Wednesday at 11:59 PM, one week before the scheduled delivery.
How can I pause my Factor subscription?
Plans can change from week to week—that's why you always have the option to skip a delivery. Just remember to pause your order before the weekly deadline, which is every Wednesday at 11:59 PM, one week before the scheduled delivery.
- Log in to your account
- Click on "My menu"
- Select the delivery day for the week you want to skip.
- Then click on "Skip week".
Use the App to see an overview of your upcoming weeks, allowing you to easily plan your meals.
How can I cancel my Factor subscription?
We're sorry to hear that you want to cancel your subscription to Factor. If you change your mind and want to enjoy delicious ready meals again, please contact Factor again to get the latest news about new ready meals and offers. Until then, you can cancel your Factor subscription in the following ways:
- Log in to your account.
- Click on your name in the top right corner and then click "Account Settings".
- Follow the instructions to cancel your subscription.
You will see a message confirming your account has been closed.
Cancel your subscription directly, using this form.
Please pause or cancel at least five days before your next scheduled delivery, so that Factor can notify suppliers. Please note that Factor cannot process cancellations requested after the cut-off date. Unfortunately, you are responsible for all fees for orders already processed.